Consultation Booking Terms
Simple booking guidance for accommodation consultations, stay planning and reservation support.
Booking a consultation with CRADLEY is intended to make it easier to discuss accommodation options, preferred dates, room types and longer stays before any arrangements are confirmed. These terms explain how consultation requests are handled and what you can expect when making an enquiry through the website.
Consultation Booking
Consultation requests can be made through the CRADLEY website when you would like to discuss accommodation options or receive assistance with planning a stay.
When submitting a request, please provide accurate contact information together with your preferred date, approximate stay length and the number of guests where relevant.
Availability & Confirmation
Sending a consultation request does not automatically confirm a consultation time or reserve a particular accommodation option.
Requests are reviewed according to the information provided and the availability of the relevant service or accommodation.
- Preferred dates are treated as requests until they have been confirmed by CRADLEY.
- A room or residence remains subject to availability until the relevant booking arrangement has been confirmed.
- We may contact you if the requested timing is unavailable and another suitable option needs to be discussed.
- The information shown on the website is intended to help guests understand the available accommodation categories.
Changes & Cancellation
If your preferred consultation date changes, please contact us as soon as possible. We will do our best to find another suitable time based on current availability.
Payment Arrangements
Payment arrangements are confirmed after the accommodation or consultation requirements have been reviewed.
CRADLEY does not process online payments through this website.
After the relevant accommodation details have been discussed, customers will receive payment information and booking arrangements through our official communication channels where applicable.
Available payment methods may vary depending on the accommodation arrangement, length of stay and agreed booking requirements.
Customers should rely only on payment information supplied through the official CRADLEY communication channels.
Information Provided by Guests
Please check the information you provide before submitting a consultation request. In particular, stay dates, guest numbers and contact details should be accurate.
- Incorrect contact details may prevent us from responding to your request.
- Incorrect dates may affect the availability options discussed with you.
- Changes to the number of guests may require a different accommodation option.
- Any special accommodation requirements should be mentioned before arrangements are confirmed.
Guest Responsibility
Guests are responsible for providing information that is reasonably accurate and for checking the details of an accommodation arrangement before confirming it.
If your circumstances change after an enquiry has been submitted, please let us know as soon as possible. This gives us the best opportunity to review whether another arrangement is available.
Guests should also ensure that they understand the agreed stay dates, accommodation type, number of guests and any specific arrangements before proceeding with a booking.
Disclaimer
Information displayed on the CRADLEY website is provided to help visitors understand the accommodation options and consultation process. Room descriptions, facilities, prices and availability may be subject to change.
A consultation request does not by itself create a confirmed accommodation booking. A booking becomes effective only after the relevant details have been reviewed and confirmed through the appropriate communication process.
We are not responsible for circumstances outside our reasonable control that affect a consultation, communication or accommodation arrangement. This may include temporary website issues, communication delays, changes in availability, maintenance requirements or other events that could not reasonably be avoided.
Where an issue affects an existing arrangement, we will aim to communicate the relevant information and discuss a reasonable alternative where one is available.
Nothing in these terms is intended to remove or limit any responsibility that cannot lawfully be excluded or limited.
Contact & Booking Support
If you would like to arrange an accommodation consultation, need help with a preferred stay date or want to discuss an existing enquiry, please contact CRADLEY using the details below.
1-3 Uxbridge Road,
Hayes, England,
UB4 0JN
Plan Your Stay With Confidence
Consultation requests must be made at least one day in advance. Same-day consultation bookings are not available. This page is effective immediately.