Privacy Policy

When you contact CRADLEY or use an enquiry form on our website, we may receive information that you choose to provide so that we can respond to your accommodation enquiry.

• Your name or preferred form of address.
• Your email address when supplied for communication.
• Your telephone number when supplied for accommodation support.
• Your preferred stay dates or approximate length of stay.
• The number of guests included in your accommodation enquiry.
• Additional information that you voluntarily include in your enquiry.

Information supplied through the website is used only where it is relevant to operating our accommodation service and responding to enquiries.

• To respond to accommodation enquiries.
• To discuss available room and residence options.
• To assist with preferred stay dates and accommodation arrangements.
• To communicate information relevant to an existing enquiry.
• To maintain appropriate business and accommodation records.
• To improve the clarity and usability of our website and accommodation information.

We do not use enquiry information for unrelated purposes that are outside the reasonable context of the accommodation service.

CRADLEY provides online information about different accommodation options, including individual rooms and extended residence arrangements. Visitors may contact the company to discuss suitable dates, room preferences, guest numbers and general accommodation requirements.

Information supplied during this process is used to help the CRADLEY team understand the enquiry and provide appropriate accommodation guidance.

An enquiry does not require the visitor to provide information beyond what is reasonably necessary for the requested accommodation assistance.

We retain information only for as long as reasonably required for the purpose for which it was provided, for routine business administration, or where a longer period is required for appropriate record keeping.

Where external service providers support the operation of the website or normal business administration, information may be processed by those providers only where relevant to the service they provide.

Such providers may include website hosting, website maintenance, email communication, technical support and other routine operational services.

We aim to limit the information made available to a service provider to what is reasonably necessary for the relevant operational purpose.

We take reasonable technical and organisational measures to maintain the appropriate protection of information handled through our website and business systems.

Access to business information is limited to situations where it is reasonably required for website operation, accommodation administration or customer communication.

Website infrastructure and administrative systems may be reviewed periodically to maintain reliable operation and reduce unnecessary access.

You may contact CRADLEY regarding information previously supplied through an accommodation enquiry.

• You may ask what information we hold in relation to your enquiry.
• You may ask us to correct information that is inaccurate or incomplete.
• You may ask us to remove information where there is no continuing reason for us to retain it.
• You may ask us to stop using information for a particular communication purpose where appropriate.

Requests are reviewed according to the circumstances and the applicable requirements governing the relevant business record.

Our website may use essential technical functions that allow pages, navigation elements and website features to operate correctly.

Basic technical information may also be generated automatically when a visitor accesses a website, such as browser type, device-related information and general technical activity information.

Technical information is used for website operation, maintenance, reliability and general improvement rather than unrelated communication.

If you have a question about this Privacy Policy or information supplied through the website, you can contact CRADLEY directly using the details below.